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Travel Insurance Claims

For customers who have a new or renewed policy from 1st April 2007 onwards*.

If you need to make a claim on your Travel policy you must register any claim with AIG Travel Assist within 31 days of your trip ending. Full details of how to make a claim are shown on your policy.

To make a claim please take the following action:

  1. Download the claim form according to the type of claim from the selection provided on this page


  2. Complete the claim form including a description of your claim and send with any attachments to:
    AIG Travel Assist
    PO Box 60108
    London SW20 8US
    (quoting reference PAX 07/08 in all correspondence)

    3. alternatively,

  3. Telephone AIG Travel Assist on +44(0)870 350 2381

    4. or

  4. email paxclaims@aig.com

*For all other customers, please refer to your policy wording on how to make a claim.

PAX Insurance is part of Aon Limited, which is authorised and regulated by the Financial Services Authority in respect of insurance mediation activities only. Member of SIIAP. Registered Office: 8 Devonshire Square, London, EC2M 4PL. Registered in London No. 210725. VAT Registration No. 480 8401 48. Some links on this page may redirect you to alternate websites. Aon is not responsible for the content of external websites.Telephone calls are recorded and may be monitored. 3899PXWEB.08.21.07.08